Payments, returns & delivery

PAYMENTS

How can I pay?
Moon Feels accepts several methods of payment:

-   iDEAL (the Netherlands)
-   PayPal (the Netherlands and international)
-   credit card (VISA, MasterCard)

Once payment has been made, you’ll be guided back to our webshop. When you pay by iDEAL, PayPal or credit card, we can see straight away whether the payment has been successful and will immediately start processing your order.   

iDEAL
iDEAL is a safe and easy way for you to pay online, using your own bank card and your bank’s secure website. If you decide to pay via iDEal, you don’t need to register or download anything, or even set up an account. If you’re registered for internet banking with ABN AMRO, ASN Bank, Friesland Bank, ING, Rabobank, RegioBank, SNS Bank, Triodos Bank or van Lanschot Bankiers, then you can pay directly with iDeal. It’s easy, safe and quick. 

PayPal
PayPal is another safe and quick way to pay. A PayPal account is like a digital wallet which stores payment options such as your bank account or credit card. The advantage is that you only need to fill in your details once and can then make payments using your email address and personal password. 

Credit card
Moon Feels accepts payments with the most popular credit cards, such as VISA and MasterCard. You fill in your credit card details via our secure SSL procedure, and we then liaise with the credit card company to finalise the transaction. Your credit card won’t be charged until your package has been delivered. 

Is it safe to pay online via Moon Feels?
Paying online at Moon Feels is easy and safe because we use Mollie’s secure SSL procedure. 



RETURNS

You always have 14 days in which to exchange or return the items you ordered via moonfeels.com. Once we’ve received your package, we’ll refund the purchase price to you within 30 days. N.B.: items must be in their original packaging with their price tags attached, and not have been worn or damaged in any way. For reasons of hygiene, swimwear, lingerie and accessories can’t be returned.

Return by mail
If you suddenly realise you’ve ordered the wrong item, you can of course return your order. To do this, you need to send us a message at hello@moonfeels.com. 

Send the return package to:
Moon Feels
van Nijenrodeweg 774
1082 JH Amsterdam
The Netherlands

Make sure your package has sufficient postage when you return it. We’ll credit the amount to your bank account within 30 days of its receipt. We don’t return money from returned items in cash. We’ll credit the amount back to your bank account within 30 days. 



DELIVERY

DHL takes care of all our deliveries. When your order is to be delivered within the Netherlands, Moon Feels does its best to send it within 24 hours of receipt of payment. The item will be delivered after 3 to 5 workdays after you ordered it. Packages are delivered from Monday to Saturday. If you place an order during the weekend, it may take a day longer to receive it. For reasons of hygiene, swimwear, lingerie and piercings can’t be returned to Moon Feels. During the COVID-19 period, delivery companies are extra busy, it may take a little bit longer. Please check your track & trace code to keep track of your order.

Delivery times
PostNL delivers from Monday to Friday inclusive, between 8.30 am and 9.30 pm. On Saturdays they deliver between 8.30 am and 5 pm.

Not at home
If you’re not at home when DHL (or its international postal partner) comes to deliver your package, the delivery man will offer your order the next day. If you are not at home to receive your order the second time, the package will be delivered at the nearest post office.

Delivery costs
Moon Feels charges €4.50 of delivery costs for deliveries within the Netherlands. Delivery costs per European country vary. Delivery costs to countries outside of Europe may vary too. Please check the shipping costs in your shopping cart of while checking out.

International
Moon Feels also ships outside the Netherlands to all countries world wide.
For shipping outside the EU, local import costs may apply and are at your own expense.