General terms & conditions


Moon Feels
Registered with the Amsterdam Chamber of Commerce under number 68819188
Email address:
VAT number: NL216655432B01

Clause 1 | General

1.1  The General Terms and Conditions of Moon Feels (hereafter referred to as the ‘Conditions’) apply to all offers, orders, agreements and deliveries made by or with Moon Feels. By placing an order you agree to be bound by these Conditions. If you ask, a copy of these Conditions can be sent to you free of charge. 

1.2 It’s only possible to deviate from these Conditions if agreed in writing. In this case all the other provisions remain in effect. 

Clause 2 | Agreement and Order

2.1  The agreement becomes binding at the time that you place your order by clicking the ‘Place order’ button on the order form (the last form in the order process, with the item description and billing address). Once your order’s been placed, Moon Feels processes it by means of the order form on the website. 

2.2  You’ll receive an email confirming your order at the email address you’ve given. Even if you don’t receive an email (which we hope won’t happen!), your order still remains in effect. 

2.3  Moon Feels does its best to ensure that the images of the items reflect the reality as accurately as possible. Nevertheless, the images only serve as an indication and aren’t binding on Moon Feels.

2.4  All prices quoted by Moon Feels are in euros and include 21% VAT. Moon Feels is entitled to adjust its prices. The adjustments apply from the time they’re published on the website and don’t apply to items that have already been ordered. 

2.5  Moon Feels is entitled to refuse an order and/or to dissolve the agreement, if there are good grounds for believing that the other party will not (be able to) fulfill its obligations. In these circumstances, Moon Feels will advise the other party of this within 14 (fourteen) days after the receipt of the order, giving reasons for its refusal.  

Clause 3 | Offers

3.1  All the offers on Moon Feels are without obligation, unless otherwise specified. Moon Feels won’t be bound by its offers if you can reasonably be expected to understand that an obvious mistake or written error has been made. It’s not possible to subscribe to offers. 

3.2  The prices quoted on the Moon Feels website include VAT.

3.3  Discount codes published by Moon Feels can be deactivated at all times and without any reason being given.

Clause 4 | Delivery Costs

4.1  Moon Feels charges €3.50 for envelopes, €4 for small packages and €6.50 for big packages of delivery costs for deliveries within the Netherlands. Delivery costs per European country vary. Delivery costs to countries outside of Europe may vary too.


Clause 5 | Delivery

5.1  When your order is to be delivered within the Netherlands, Moon Feels does its best to send it within 24 hours of receipt of payment. The item will be delivered no later than 5 days after you ordered it. If this isn’t possible (because, for example, your order is temporarily out of stock) or an order can only be met in part, then you’ll be notified within 48 (forty-eight) hours of the order being placed. In this case you’re entitled to cancel your order without having to pay anything. 

5.2  You’re obliged to take delivery of the purchased items at the time they’re delivered to you.

5.3  If Moon Feels needs information from you in order to execute an order, then the execution period won’t come into effect until you’ve provided Moon Feels with the full and correct information it needs.

5.4  If you’ve given Moon Feels the wrong delivery address, then you’ll have to pay the extra delivery costs yourself. 

Clause 6 | Shipment and Transport

6.1  Moon Feels is responsible for damage, theft or loss which occurs during the shipment of the items. The risk passes to you at the time of delivery. 

6.2  Moon Feels sends packages and envelopes via PostNL’s parcel post service. Most items will be sent in an envelope with protective bubble wrap insulation or a sealed postbox.

Clause 7 | Payment and Payment Methods

7.1  At Moon Feels you can choose between 3 (three) safe methods of payment: iDeal, PayPal and credit card.

7.2  Payments using credit card, PayPal, or iDEAL are processed via Mollie’s secure procedure. 

7.3  If you choose the PayPal payment option, then your payment will be processed via a secure PayPal connection. 

7.4  Moon Feels retains full ownership of all the delivered items until such time as the purchase price and any other amounts due to Moon Feels have been paid in full. 

Clause 8 | ‘Cooling Off’ Period

8.1  Moon Feels does its best to ensure that its customers are happy with their purchases. If you’re not satisfied with your purchase, you have 14 (fourteen) workdays from the date on which you receive the item to return it, without giving any reason, to:

Moon Feels
Paasheuvelweg 8
1105 BJ Amsterdam
The Netherlands

If you’re unhappy with your purchased product, please message and we will find you the right solution. So before you return a product, please send us an email

You can dissolve the agreement or return the items. You need to inform Moon Feels of this within 14 (fourteen) workdays by, and proceed with sending it back.

8.2  The buyer is responsible for the cost of returning the items. 

8.3  For reasons of hygiene, swimwear, lingerie and piercings can’t be returned to Moon Feels.

8.4  It’s only possible to return or exchange items when they’re still in their original packaged state and in their original undamaged packaging, have their (info) tags attached and haven’t been worn or washed. Moon Feels retains the right to refuse to accept returned items, however this will only happen when, in Moon Feels’s opinion, an item fails to meet the above conditions. 

8.5  If you want to exchange an item, you need to inform Moon Feels of this within 14 (fourteen) workdays of its receipt via You need to mention that you want to exchange an item, and indicate which item you want to receive in exchange. Once we’ve received and checked the item you want to return, we’ll send you the new item. 

8.6  If you want to return an item and get a refund, you need to inform Moon Feels by email of this within 14 (fourteen) workdays, and proceed with sending it back. Once the item has been received and checked, your money, less delivery and packaging costs, will be refunded within 30 (thirty) days.

Clause 9 | Liability

9.1  Liability on the part of Moon Feels for direct or indirect damage caused by an item purchased from it is in any case limited to an amount equal to the selling price of that item, unless and in so far as there has been malice or gross negligence on the part of Moon Feels.

Clause 10 | Force Majeure

10.1  For the purposes of this clause, force majeure means all shortcomings which cannot be attributed to Moon Feels.

10.2  If Moon Feels is unable to meet its obligations due to force majeure, those obligations will be suspended for the duration of the state of force majeure. After 30 (thirty) days both parties have the right to dissolve the agreement either in whole or in part by means of a written declaration, without being entitled to any damages or compensation.

Clause 11 | Guarantee

11.1  Moon Feels guarantees that the items to be delivered by us meet the usual requirements and norms which can reasonably be expected at the time of delivery and that they are fit for the purposes for which items of the same type are normally used in the Netherlands. If the items are to be used outside the Netherlands, you yourself need to check that the item is fit for use there.   

11.2  You need to check the delivered item at the time of its delivery, and certainly within the set ‘cooling-off’ period. When doing this, you should make sure that the quality and quantity of what has been delivered corresponds with what was agreed, and at least meets the requirements which apply to it in normal trade. 

11.3  Once the guarantee period referred to in Clause 9.1 has expired, Moon Feels is entitled to charge all repair or replacement costs, including administrative, delivery and call out charges. 

11.4  The guarantee referred to in this clause lapses if the flaw has come about as a result of unwise or improper use or when, without written consent from Moon Feels, you or third parties have made changes to the item in question or have used it for purposes for which the item is not intended.

Clause 12 | Disputes

12.1  All legal relationships to which Moon Feels is a party are governed exclusively by laws of the Netherlands, even if an agreement is going to be executed in whole or in part abroad or if the other party to the legal relationship has a residence there.  The application of the Vienna Sales Convention is expressly excluded. 

12.2  Moon Feels will always try to solve a dispute through constructive dialogue with you. If it’s not possible to find a solution that’s mutually satisfactory then the dispute must be brought before a competent judge of the Amsterdam District by the most ready party. 

Clause 13 | Copyright photos and images

13.1  All the photos and images which (will) appear on Moon Feels are protected by copyright, regardless of the manner in which they’re disseminated or the form in which they’re delivered. It’s not allowed to publish or copy the photos or images in any way whatsoever without written consent from Moon Feels. 

13.2  If you go ahead and use a photo or image anyway without prior written consent Moon Feels, you’ll be summoned to desist and a claim for damages will also be lodged against you.